At Goppopcorn, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we’re here to help.

Returns
Our return policy allows for returns within 30 days of receiving your order. If you are not completely satisfied with your equipment, you can return it for a full refund or exchange. Please note the following conditions:

  1. Eligibility for Returns
    • The item must be in its original condition, unused, and in its original packaging.
    • The return request must be made within 30 days of receiving the product.
  2. Non-Returnable Items
    • Customized or personalized products.
    • Gift cards and downloadable products.
    • Opened or used equipment or products that can’t be resold for health or safety reasons.
  3. Return Process
    • To initiate a return, please contact us via email at service@goppopcorn.com or call our customer service line at +1234567890.
    • Once your return request is approved, we will provide you with a return authorization number and instructions on how to send the product back.
    • You are responsible for paying the shipping costs for returning the item, except in cases of defective or incorrect products.
  4. Refunds
    • Once we receive the returned item and confirm it meets our return criteria, we will process your refund to the original payment method.
    • Refunds typically take 7-10 business days to process depending on your bank or payment provider.
  5. Exchanges
    • If you wish to exchange your product for a different model or size, please contact us. We will guide you through the process. The new item will be shipped once we have received and inspected your returned item.
  6. Defective Products
    • If you received a defective product, please contact us immediately at service@goppopcorn.com or call +1234567890 so we can arrange a return or exchange at no additional cost to you.
  7. Shipping Charges
    • If your return is due to a defect or error on our part, we will cover the return shipping costs.
    • For all other returns, the customer will be responsible for the shipping costs.
  8. Damaged or Lost Shipments
    • If the item arrives damaged or is lost during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue. You may be entitled to a replacement or refund based on the circumstances.

Address for Returns
Please send your return to:
2A Charing Cross Road
London, England, WC2H 0HF

If you have any further questions regarding returns, please feel free to reach out to us at service@goppopcorn.com or call +1234567890.